ace22 Privacy Policy

Introduction and Applicability

ace22 is an online gaming platform that provides services to players in Bangladesh. This privacy policy describes how ace22 ("we", "our", "platform") collects, uses, stores, and protects your personal information.

By using our website ace22.cam, registering an account, or using any of our services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

This policy applies to all services, products, mobile versions, and all sub-services operated under the ace22.cam domain. This privacy policy must be read together with the ace22 terms and conditions, and both documents are complementary to each other.

What Information We Collect

ace22 may collect information from you in various ways. The different categories of information collected are described in detail below:

2.1 Information You Provide Directly

When you create an account or use services on ace22, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Government-issued identity document details (national ID / passport)
• Preferred language and currency
• Financial transaction details (bKash, Nagad, Rocket, Upay numbers)

2.2 Automatically Collected Information

The following information may be collected automatically when you visit our platform:

• IP address and geographic location
• Device type, operating system, and browser information
• Website browsing history and pages visited
• Information collected through cookies and similar tracking technologies
• Login time, session duration, and activity logs

2.3 Gaming Activity Information

To ensure responsible gaming and improve service quality, we collect:

• Play history, bet amounts, and results
• Deposit and withdrawal transaction history
• Bonus and promotion usage records
• Preferred game categories and play patterns

Purpose of Information Use

ace22 uses the information collected about you for the following specific purposes:

3.1 Account Management and Identity Verification

We use your personal information to create, manage, and secure your account. Age verification (21+) is used to prevent minors from using the platform. Your information is also used to detect and prevent fraudulent activity.

3.2 Service Delivery and Improvement

We continuously improve ace22 services by analysing your usage patterns. This also includes providing a customised gaming experience based on your preferences and resolving technical issues.

3.3 Financial Transaction Processing

Your financial information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. This information is also necessary to prevent money laundering and financial fraud.

3.4 Communication and Support

We use your contact information to provide ace22's 24/7 live chat support, send important account-related notifications, and keep you informed about relevant promotions and offers.

3.5 Responsible Gaming

ace22 is committed to monitoring your gaming activity to identify early signs of problematic behaviour and to activate responsible gaming tools.

Data Storage and Security

ace22 places the highest importance on protecting your personal information. We follow industry best security practices and have put the following measures in place to keep your information secure:

4.1 Encryption and Technical Security

• SSL (Secure Sockets Layer) encryption is used for all data transmissions
• Advanced encryption methods are applied to store sensitive information
• Firewalls and intrusion detection systems remain active at all times
• Regular security audits and vulnerability assessments are conducted

4.2 Administrative Security

• Only authorised staff may access your personal information
• All staff receive training on data protection
• All staff operate under strict confidentiality agreements

4.3 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for the period required to meet legal and regulatory obligations. Information that is no longer needed is securely deleted.

Sharing Information with Third Parties

ace22 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances for the purpose of providing services:

5.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf. This includes payment processing (bKash, Nagad, Rocket, Upay), game software providers, and technology infrastructure providers. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.

5.2 Legal Obligations

ace22 may be required to disclose information in accordance with applicable law if demanded through a court order, a lawful request from law enforcement agencies, or other legal processes. In such circumstances, we will provide only the minimum information necessary.

5.3 Fraud Prevention

Limited information may be shared with relevant authorities to prevent and investigate fraudulent activity, money laundering, or other illegal activity.

Cookies and Tracking Technologies

ace22 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform, such as maintaining login sessions
• Functionality Cookies: Used to remember your preferences and settings
• Analytics Cookies: Used to monitor and improve the use of the platform

6.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling certain cookies may mean some ace22 services do not function properly.

Your Rights

As a user of ace22, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request a copy of the information ace22 holds about you. This request can be made by email to [email protected] or through live chat.

7.2 Right to Correct Information

If the information we hold is incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your account settings.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or notifications at any time. Important account-related notifications cannot be opted out of, as they are essential for providing the service.

International Data Transfers

ace22 operates as an international platform, so your information may be stored and processed on servers outside Bangladesh. In such cases we ensure that the protection of information is maintained in accordance with the standards described in this privacy policy.

For international data transfers, ace22 ensures appropriate safeguards are in place, including standard contractual clauses and strict data processing agreements with third parties.

Protection of Minors

ace22 services are available only to those aged 21 or over. We do not intentionally collect any personal information from minors. An age verification process is conducted at registration and additional identity verification may be required in cases of suspicion.

If we suspect a minor has opened an account on ace22, we will immediately close that account and delete all associated information. If a parent or guardian believes their child is using ace22, please contact [email protected].

Changes to the Privacy Policy

ace22 may update this privacy policy from time to time. Changes will be published on this page and the date of the change will be noted in the "Last Updated" section.

For significant changes, we may send a notification to your registered email address. Continuing to use ace22 will be considered as your consent to the updated privacy policy. We therefore recommend visiting this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the ace22 support team. We aim to respond to all privacy-related requests as quickly as possible.

To request access to, correction of, or deletion of your information, or to learn about any aspect of this policy, get in touch with us — our team is available 24/7 for support.