ace22 Terms and Conditions

1 General Terms and Acceptance

By accessing, registering on, or using any service on the ace22 platform, you confirm that you have read, understood, and agreed to abide by these terms and conditions in full. These terms and conditions form a legally binding agreement between ace22 and the user.

ace22 reserves the right to change, amend, or update these terms and conditions at any time. Continued access to or use of the platform after any changes take effect means you have agreed to the revised terms. You are therefore encouraged to review this page regularly.

2 Eligibility and Age Requirements

To use ace22 services, you must meet the following eligibility requirements:

• You must be at least 21 years old. Minors are strictly prohibited from opening an account, depositing funds, or playing games on this platform.
• You must operate the account in your own name and for your own benefit — operating an account on behalf of a third party is not permitted.
• It is your own responsibility to ensure that online gaming is not prohibited by law in your current location.
• You must provide accurate and up-to-date personal information.

3 Account Registration and Management

3.1 Creating an Account

Each user may open only one account on ace22. Creating multiple accounts is strictly prohibited and may result in permanent account closure. Information provided at registration — name, date of birth, mobile number, payment details — must be accurate.

3.2 Identity Verification

ace22 may at any time request documents from you for identity verification (KYC), such as a national ID card, passport, or other documents. Failure to submit the required documents may result in the account being restricted or suspended. Identity verification may be mandatory before a withdrawal is processed.

3.3 Account Security

It is your responsibility to keep your account password and login details confidential. You must not allow anyone else to access your account. Report any suspicious activity or unauthorized access to our support team immediately.

4 Deposit and Withdrawal Policy

4.1 Deposit Methods and Minimum Amount

The following payment methods may be used to deposit funds on ace22: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for all methods is ৳500.

4.2 Withdrawal Policy

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes. However, withdrawals may be delayed or suspended if identity verification has not been completed or if unusual activity is detected.

• Withdrawals must be made using the same payment method that was used to make the deposit.
• Withdrawals may only be made to a payment account registered in your own name — withdrawals to third-party accounts are prohibited.
• ace22 follows anti-money laundering policies and reserves the right to report suspicious transactions to the relevant authorities.

4.3 Transaction Issues

If you experience a problem with any transaction, contact our 24/7 live chat support immediately. ace22 reserves the right to correct erroneous transactions caused by technical issues.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

New members on ace22 will receive a 100% bonus on their first deposit, up to ৳5,000. For example: a deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000.

5.2 General Bonus Terms

• All bonuses must be used within a specified period — any unused bonus will be cancelled after it expires.
• Multiple bonus offers cannot be used at the same time unless specifically stated in the promotion's terms.
• ace22 may change, suspend, or cancel any bonus offer at its discretion.
• In cases of fraudulent activity involving bonuses, the bonus and any associated winnings will be forfeited.

6 Gaming Rules and Fair Play

ace22 is committed to ensuring a fair and transparent gaming environment. All games offered on our platform are developed by recognised game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, Ezugi).

6.1 Gaming Rules

• Each game has its own applicable rules and terms. Please read the relevant game rules carefully before you start playing.
• If an unexpected result occurs due to a software error or technical issue, ace22 reserves the right to cancel that round and refund the bets placed.
• If a game is interrupted mid-way due to loss of internet connection, a decision will be made based on the ace22 platform logs.

6.2 Cricket and Sports Betting

ace22's own odds policy and settlement rules apply to all betting activity. If a match is abandoned, suspended, or rescheduled, bets will be settled according to the specific terms. In the event of a dispute over the outcome of any event, ace22's decision will be considered final.

7 Prohibited Activities

The following activities are strictly prohibited on the ace22 platform:

• Creating or operating multiple accounts by the same person.
• Placing bets strategically with the intent to abuse bonuses (bonus abuse).
• Attempting to hack, manipulate, or make unauthorised changes to the game software.
• Using automated bots, scripts, or any other technology to gain an unfair advantage.
• Using the platform for money laundering or illegal transfer of funds.
• Operating an account using a third party's funds.
• Any activity that could damage the platform's systems, network, or other users.

8 Limitation of Liability

ace22 will not bear any liability in the following cases:

• A game stopping mid-way due to loss of internet connection or technical issues.
• An abnormal game result caused by a third-party software error.
• Loss caused by the user's own negligence or mistake.
• Loss resulting from sharing account details with a third party.
• The service being temporarily unavailable during technical maintenance.

ace22 always strives to provide uninterrupted service, but if the service is disrupted for any reason, ace22 bears no liability for financial or any other compensation.

9 Privacy and Personal Information

ace22 takes the privacy of your personal information very seriously. To learn more about our data collection, use, and storage policy, please read our Privacy Policy page.

9.1 Use of Information

ace22 uses your personal information for the following purposes:

• For account verification and management.
• To process transactions and ensure financial security.
• To comply with applicable laws and regulations.
• To improve service quality and provide a customised experience.

ace22 does not sell your information to third parties. However, information may be shared with the relevant authorities where required by legal obligation.

10 Account Closure and Suspension

10.1 Closure by User

You may request to close your account at any time. Any eligible balance in your account at the time of the request will be available for withdrawal, however any bonus that has not met its wagering requirement will be cancelled.

10.2 Closure or Suspension by ace22

ace22 may suspend or close any account for the following reasons:

• Violation of these terms and conditions.
• Failure to verify identity or providing false information.
• Suspicious or fraudulent activity.
• On the instruction of authorities or due to legal obligation.

11 Responsible Gaming

ace22 gives the highest priority to responsible gaming. Gaming should be an entertainment activity — it should not be treated as a source of income. We encourage users to play within their limits and not to bet beyond their means.

The following responsible gaming features are available on the ace22 platform:

• The option to set your own temporary or long-term self-exclusion.
• Setting daily, weekly, or monthly deposit limits.
• Setting limits on gaming time.
• The option to set a temporary cooling-off period for your account when needed.

To learn more about responsible gaming, please read our Responsible Gaming page.

12 Dispute Resolution and Applicable Law

12.1 Complaints Process

If you have any complaint about ace22 services, please first contact us through our 24/7 live chat support. Our team will work to resolve your issue promptly and fairly.

For written complaints, email us at: [email protected]

12.2 Dispute Resolution

If any dispute arises between ace22 and a user, both parties will attempt to resolve it through discussion. In the event of any disagreement, ace22's interpretation and records will be considered the final evidence.

12.3 Severability of Terms

If any clause of these terms and conditions becomes inapplicable or unenforceable, all remaining clauses will remain fully in effect.